Howdy! Welcome to Prey's Knowledge Base.
Type your question below and we'll look for the answer.
Top 10 support questions
- I haven't received the activation email and cannot log in.
- Prey keeps locking my computer
- No reports on iPhone/iPad
- My PC is not stolen but I keep getting alerts saying that it is.
- I'm getting a wrong location on my PC (Geo module)
- My PC shows up as "unverified" on the Control Panel
- I forgot my activation SMS. How do I activate Prey?
- Prey keeps flagging my Android phone as missing! What's wrong?
- My Android tablet has no SIM card (SMS support). How do I activate Prey?
- I cannot uninstall Prey from my Android device. What's wrong?
Didn't find an answer? Ask a question in our forum and get help from the community. If you're a Pro user you can ask for direct, private support from us when logged into your Control Panel account.
Support Staff
Our team is here to help
Benny Rodríguez
Prey Technical Specialist
Carlos Yaconi
Support Staff
Diego Morales
Support Staff
Tomás Pollak
Support Staff