If you are having trouble logging into your Prey account, please identify your specific issue below and follow the steps to regain access.
I forgot my password
If you cannot remember your password, you can easily request a reset link.
- Go to the password reset page here.
- Enter your registered email address and follow the instructions sent to your inbox.
I am not receiving the password reset email
If you requested a reset link but haven't received it after a few minutes:
- Check your Spam or Junk folders.
- Ensure your corporate firewall or email provider is not blocking emails from Prey.
I lost access to my 2FA authenticator app
If you have Two-Factor Authentication (2FA) enabled but your authenticator app is no longer working or available, you can use the following backup methods:
- Use a recovery code: You can use the recovery code you printed or saved when you first activated 2-factor authentication.
For more information, please see our complete guide on 2-Factor authentication
Still need help?
If none of these options apply to you and you are still locked out, please contact our Support team via the Help widget on your Prey panel so we can assist you.